Privacy Policy

At AyentikPro, we take the privacy and protection of our customers, prospects and users of our tools seriously. This Privacy Policy explains how we collect, process, retain and delete information when you use our services and platform, including optional integrations such as Slack, Google Workspace and Meta Platform Technologies, including Facebook, Messenger, Instagram and WhatsApp Business when enabled by the user or administrator.

General Information

This document explains the obligations, rights and responsibilities related to personal data processing, service operation, security measures and informed user experience.

• Operational processes: We describe how requests, accounts, integrations, automations and communications necessary to provide the service are managed.
• Data processing: We explain what categories of information may be processed and for what purposes.
• Security and compliance: We establish technical, administrative and organizational measures to protect information.

Terms of Use and AI Services

The user agrees to use the site and services only for lawful, respectful purposes aligned with the contracted conditions. It is prohibited to alter, interfere with or attempt unauthorized access to systems, servers, databases, APIs or internal tools.

Artificial intelligence services, automated agents and conversational models may produce variations, errors or unexpected behavior due to the probabilistic nature of these technologies. AI-generated outputs should be treated as operational or informational support, not as definitive or binding advice.

• Decisions made by the user based on AI-generated outputs are the user’s responsibility.
• Absolute accuracy of responses, recommendations or automated actions is not guaranteed.
• The service may depend on third-party providers and platforms whose changes, errors or outages may affect operation.
• The customer is responsible for maintaining the integrity and security of integrations managed from its own infrastructure.

1. What Data We Collect

A. General Scope: Platform and Communication Channels

Depending on how the platform, forms, messaging channels, billing or support are used, we may collect and process:

• Identification data: Name, surname, business name, personal or corporate email address and contact phone numbers.
• Business and tax data: Legal name, tax identifiers, tax or billing address, business activity and data required for invoicing.
• Technical information: IP address, browser type, timezone, language, device, navigation statistics and cookie information.
• Interaction data: Responses and information provided through forms, surveys, emails, direct support chats, conversational agents or connected platforms.

B. Specific Scope: Slack Integration

Only if you install and enable the optional AyentikPro integration in your Slack workspace, our platform processes specific Slack workspace metadata, messages where the bot is mentioned or direct messages sent to the bot, and assistant responses sent back to Slack channels or threads.

C. Specific Scope: Meta Platform Technologies

Only if you connect or enable integrations related to Meta Platform Technologies, AyentikPro may process data received from or sent to Meta to provide the configured functions, including business account IDs, WABA IDs, WhatsApp Business phone IDs, page IDs, user IDs, profile names when provided by Meta, connection status, access tokens, authorization codes, webhook parameters, message content, media files, conversation IDs, delivery/read/error events and contact data voluntarily provided by the end user.

D. Specific Scope: Google Workspace Integrations

Only if you voluntarily connect a Google account through OAuth, AyentikPro may request limited permissions to operate the features you activate in your agent. These permissions may include:

• Google Drive https://www.googleapis.com/auth/drive.file: Access to Google Drive files created, selected, opened or explicitly authorized through AyentikPro.
• Google Sheets https://www.googleapis.com/auth/spreadsheets: Limited read/write access to spreadsheets you select or create from the integration.
• Google Calendar https://www.googleapis.com/auth/calendar.calendarlist.readonly: Read the list of calendars so the user can select the booking calendar.
• Google Calendar https://www.googleapis.com/auth/calendar.freebusy: Check free/busy availability to avoid conflicts before creating appointments.
• Google Calendar https://www.googleapis.com/auth/calendar.events: Create or edit calendar events when requested by the user, administrator or configured agent.

2. How We Use Information

We use collected information to create and administer accounts, process requests, manage contracts, plans, subscriptions, payments and renewals, provide support, send important service communications, comply with commercial and tax obligations, and perform internal operational analysis.

Slack, Meta and Google Workspace data are used only to provide the visible user-facing functionality configured or requested by the user or authorized administrator, such as routing messages to the configured AI agent, sending responses in the same channel, saving user-provided information in Google Sheets, listing calendars, checking calendar availability and creating calendar events.

Google Workspace API Data and AI/ML Limited Use

AyentikPro accesses Google Workspace user data only after the user expressly authorizes the requested permissions through Google OAuth.

Depending on the features enabled by the user, AyentikPro may access and process:

• Google Drive files created, opened or selected through AyentikPro.
• Google Sheets files and the specific spreadsheet data required to perform user-requested actions.
• The list of Google Calendars available to the user.
• Google Calendar events.
• Free/busy calendar availability for specified time periods.
• Information that the user expressly requests AyentikPro to save in Google Sheets or use when creating a calendar event, such as name, email address, phone number, appointment date, time and description.

How Google Workspace data is used

AyentikPro uses Google Workspace API data solely to provide prominent, user-facing functionality requested by the user, including creating, opening and updating Google Sheets files, saving user-provided information in a selected or created spreadsheet, displaying available calendars, checking calendar free/busy availability and creating, updating or managing calendar events.

AyentikPro does not use Google Workspace data for advertising, retargeting, unrelated profiling, credit decisions or any purpose unrelated to the functionality requested by the user.

Use of artificial intelligence service providers

AyentikPro may use third-party artificial intelligence service providers to interpret user instructions and generate responses necessary to provide the requested functionality.

The AI service providers currently used by AyentikPro may include OpenAI API, Pay-as-you-go; OpenRouter API, Self Serve; and AI models made available through OpenRouter, including models associated with Anthropic, Google, xAI, Mistral AI, Meta and Alibaba/Qwen.

For requests that may contain Google Workspace API user data, AyentikPro configures OpenRouter to require Zero Data Retention endpoints. Routing to endpoints that may train on request data or publish prompts is disabled, optional data-sharing programs are disabled, and Input and Output Logging is disabled.

DeepSeek models are not authorized to receive or process Google Workspace API user data unless AyentikPro has verified that the applicable service terms and technical controls prohibit using such data to train or improve generalized AI/ML models.

AyentikPro sends only the minimum information reasonably necessary to perform the action requested by the user. Google OAuth access tokens, refresh tokens, API keys and authorization headers are never transmitted to AI model providers.

AI/ML training prohibition

AyentikPro does not use Google Workspace API user data to create, train, fine-tune, evaluate, benchmark, distill or improve generalized or foundational artificial intelligence or machine learning models.

AyentikPro does not transfer raw, aggregated, anonymized or derived Google Workspace API user data to any third party for those purposes.

Third-party AI providers may process limited Google Workspace data only to deliver the specific, user-facing functionality requested by the user and only through configurations or endpoints that prohibit using that data for generalized model training or improvement.

Google API Limited Use disclosure

AyentikPro’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy and the Google Workspace API User Data and Developer Policy, including the Limited Use requirements.

AyentikPro does not use, transfer or sell raw, aggregated, anonymized or derived Google Workspace API user data to create, train, fine-tune or improve generalized or foundational artificial intelligence or machine learning models.

Data sharing

AyentikPro does not sell Google Workspace user data. Google Workspace data may be shared only with service providers acting on AyentikPro’s behalf when necessary to provide the functionality requested by the user, maintain service security, comply with applicable law or respond to valid legal process. Such providers are permitted to process data only for the contracted service and are subject to applicable confidentiality, privacy and security restrictions.

Data minimization and security

AyentikPro limits access to the minimum data required to complete the user-requested action. Google API requests are executed through AyentikPro’s backend. AI service providers do not receive direct or autonomous access to the user’s Google account. AyentikPro applies reasonable technical and organizational safeguards designed to protect Google Workspace user data against unauthorized access, disclosure, alteration or destruction.

Data retention and deletion

AyentikPro retains Google Workspace user data only for as long as necessary to provide the requested functionality, comply with legal obligations, resolve disputes, enforce agreements and maintain service security. Sensitive Google Workspace content is not intentionally stored in general-purpose application logs. Technical logs may contain limited operational metadata required for security, reliability, auditing and error diagnosis.

Users may revoke AyentikPro’s access to their Google Account through their Google Account security settings. Users may also request deletion of their personal data and connected Google Workspace data by contacting info@ayentikpro.com. AyentikPro will process valid deletion requests subject to applicable legal and security retention requirements.

Changes to this use of Google data

If AyentikPro materially changes how it accesses, uses, stores or shares Google Workspace user data, AyentikPro will update this policy and, where required, request renewed consent before using the data for the new purpose.

3. Data Retention

User profile, billing, account and administrative logs are retained while the account remains active and during legally required accounting, tax and commercial retention periods. Google OAuth tokens and integration parameters are retained while the integration remains active. Data written to Google Sheets or Google Calendar remains in the user’s or organization’s Google account under their own Google Workspace controls.

4. Privacy Rights, Access and Deletion

Users may request access, correction, deletion, objection or revocation where legally applicable by contacting info@ayentikpro.com. Requests should include identifying information sufficient to locate the account, tenant, integration or conversation involved.

Users may also revoke access through Slack, Google Account security settings, Meta Business tools or the corresponding integration controls in AyentikPro. After revocation, AyentikPro stops using the affected tokens.

5. Security

We implement reasonable technical, administrative and organizational measures to protect information stored in our systems, including SSL/TLS encryption, restricted access controls, backups, monitoring and internal audits. Communications with Slack, Google and Meta APIs are performed through HTTPS. Tokens and technical credentials are protected through restricted access controls and reasonable security measures.

6. Data Transfers and Providers

Data may be shared only when necessary to operate the service, comply with legal obligations or perform actions requested by the user. This may include technology providers, cloud services, messaging platforms, large language model APIs, payment processors such as Stripe, and competent authorities when required by law. Third parties are expected to operate under confidentiality and security terms compatible with the service.

7. Cookies and Tracking Technologies

The site may use cookies, web beacons and similar technologies to improve user experience, analyze navigation, record visit times and obtain device, operating system or browser information. Where cookies are not strictly necessary, users may manage their preferences through the mechanisms provided by the site.

8. GDPR and International Compliance

For users in the European Union, processing may be based on contract performance, explicit consent, legitimate interest, legal obligation or vital interests, as applicable. European users may also have rights of portability, restriction, erasure, objection and objection to decisions based solely on automated processing.

9. Changes to This Policy

This policy may be updated due to legal, operational, technical, commercial or security changes. The current version will be available on the AyentikPro website.

10. Support and Contact

For questions, clarifications or data deletion requests, contact our support team:

• Email: info@ayentikpro.com (response in less than 2 business days).
• Website: https://app.ayentikpro.com.